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Privacy Policy

Last updated: 05/02/2026


This Privacy Policy explains how The Reiki Duo (“we”, “us”, “our”) collects, uses, and protects your personal data when you use our website or services.
We are committed to protecting your privacy and handling your data transparently and in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.


1. Who We Are
Business Name: The Reiki Duo
Owners/Practitioners: Scott & Robert
Location: United Kingdom
Email: admin@thereikiduo.co.uk
For the purposes of data protection law, we are the Data Controller of your personal data.


2. What Information We Collect
We may collect and process the following types of personal data:
Information You Provide Directly

  • Name

  • Email address

  • Phone number

  • Booking details

  • Health or wellbeing information (if voluntarily provided)

  • Any messages or enquiries submitted via our website

Automatically Collected Information
When you visit our website, we may collect:

  • IP address

  • Browser type

  • Device information

  • Pages visited

  • Time spent on pages

This data is collected through cookies or analytics tools.

 

3. How We Use Your Information
We use your information to:

  • Respond to enquiries

  • Manage bookings and appointments

  • Deliver Reiki sessions and healing circles

  • Send appointment confirmations or updates

  • Maintain client records where appropriate

  • Improve our website and services

  • Comply with legal or regulatory obligations

We will only use your data where we have a lawful basis to do so.

 

4. Lawful Basis for Processing
Under UK GDPR, we rely on the following lawful bases:

  • Consent – when you provide information voluntarily (e.g., enquiry forms, health information)

  • Contract – when processing is necessary to deliver booked services

  • Legitimate Interests – to manage and improve our business

  • Legal Obligation – where required for accounting or regulatory purposes

You may withdraw consent at any time by contacting us.

 

5. Health Information
If you provide health-related information prior to a session, this is considered special category data under UK GDPR.
We:

  • Only collect what is necessary

  • Store it securely

  • Use it solely to ensure your safety and wellbeing during sessions

  • Do not share it without your explicit consent (unless legally required)

 

6. How We Store and Protect Your Data
We take reasonable steps to protect your personal data, including:

  • Secure password-protected systems

  • Secure email and booking platforms

  • Limited access to authorised persons only

We retain personal data only as long as necessary for business, legal, or insurance purposes.

 

7. Sharing Your Information
We do not sell or rent your personal data.
We may share information with:

  • Secure booking or payment processors

  • Accountants (for legal financial reporting)

  • IT service providers (for website hosting or email services)

All third parties are required to respect the security of your personal data.

 

8. Cookies
Our website may use cookies to:

  • Improve website functionality

  • Analyse visitor behaviour

  • Enhance user experience

You can control or disable cookies through your browser settings.
(If you use analytics tools like Google Analytics, you may wish to mention this specifically.)

 

9. Your Rights Under UK GDPR
You have the right to:

  • Access the personal data we hold about you

  • Request correction of inaccurate data

  • Request deletion of your data

  • Restrict or object to processing

  • Withdraw consent at any time

  • Lodge a complaint with the Information Commissioner’s Office (ICO)

ICO Website: https://www.ico.org.uk

To exercise your rights, please contact us at: admin@thereikiduo.co.uk

 

10. Third-Party Links
Our website may contain links to other websites. We are not responsible for their privacy policies or practices.
11. Changes to This Policy
We may update this Privacy Policy from time to time. The latest version will always be available on this page with the updated date.

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